Return and Refund Policy

Last updated: July 21, 2026

Overview

Thank you for shopping with Colonial Natural Products. Because we sell food products and dietary supplements, most products are not eligible for ordinary returns or exchanges. This policy explains the limited circumstances in which a refund, replacement, or other remedy may be available.

Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.

Final-Sale and Non-Returnable Products

For health, safety, sanitation, and quality-control reasons, food products and dietary supplements are final sale once shipped. We do not accept returns or exchanges because of taste preference, change of mind, ordering the wrong item, or failure to review ingredients, allergen information, size, quantity, or product details before purchase.

Non-returnable products include moringa powders, teas, capsules, oils, and related supplements; sea salt and Fleur de Sel; peanut butter and other food products; opened, used, partially consumed, unsealed, or tampered products; and products damaged after delivery through improper handling, use, or storage.

Damaged, Defective, Incorrect, Missing, or Potentially Unsafe Items

Contact us within 7 calendar days after delivery if an item arrives damaged, defective, leaking, improperly sealed, contaminated or potentially unsafe, incorrect, or missing from the shipment.

Email support@colonialnaturalproducts.com and copy colonialnaturalproducts@gmail.com. Include your full name, order number, a clear description of the issue, photographs of the product, photographs of the outer and inner packaging, and a photograph of the shipping label.

Do not consume a product you believe may be contaminated, tampered with, defective, or unsafe. Keep the item and packaging until we respond, unless keeping them would create an immediate safety risk.

Our Review and Available Remedies

We may request additional information reasonably necessary to evaluate a claim. After review, and subject to applicable law, we may provide a replacement, refund to the original payment method, partial refund, or store credit accepted by the customer.

The remedy depends on the nature of the problem, available inventory, carrier findings, and applicable law. We may not require the physical return of a damaged or potentially unsafe consumable product. If a return is required, do not send anything until we provide written authorization and instructions.

Order Cancellations

Orders may be cancelled only before fulfillment begins. Once an order has been processed, packed, transferred to a carrier, or shipped, it cannot be cancelled.

Send cancellation requests promptly to support@colonialnaturalproducts.com with the subject line “Order Cancellation Request” and include the order number. Submitting a request does not guarantee that the order can be stopped. Approved cancellations are refunded to the original payment method.

Incorrect Addresses, Refused Deliveries, and Unclaimed Packages

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address correction is needed. We will try to help before fulfillment begins, but changes cannot be guaranteed.

If a parcel is returned because of an incomplete or incorrect address, refusal, failure to collect, unpaid customs charges, or unsuccessful delivery attempts, original shipping charges and return costs may be deducted from any refund permitted by law. Consumable products that cannot be safely restocked or resold may not qualify for a product refund. Additional shipping charges may apply if reshipment is approved.

Refund Processing

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the credit to appear, depending on the bank or payment provider.

Original shipping charges are generally non-refundable unless we shipped the wrong item, the entire shipment was damaged or unsafe, or applicable law requires otherwise. Customs duties, import taxes, brokerage charges, and other third-party fees are not refunded by Colonial Natural Products.

Promotions, Gifts, and Bundles

Free gifts, samples, and promotional items have no cash refund value unless required by law. If a refund causes an order to no longer qualify for a promotion, the value of the promotional benefit may be deducted where permitted by law. Bundle refunds may be adjusted to reflect the regular price of items retained by the customer.

Chargebacks and Payment Disputes

Please contact us first so we can investigate and attempt to resolve the issue. Nothing in this section prevents a customer from exercising rights available through a bank, card issuer, payment provider, or applicable law.

Contact Us

Colonial Natural Products
7569 Liberation Dr.
Rancho Cucamonga, CA 91730
United States

Returns and order support: support@colonialnaturalproducts.com
General inquiries: colonialnaturalproducts@gmail.com
Website: https://colonialnaturalproducts.com