Shipping Policy

Last updated: July 21, 2026

Overview

Colonial Natural Products ships within the United States and to selected international destinations. Available services, costs, and destination eligibility are displayed at checkout and may vary by product, address, order size, and carrier.

Processing Time

Orders are normally processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. federal holidays and days when our operations or carriers are closed.

Processing time is separate from carrier transit time. Orders placed on weekends or holidays normally begin processing on the next business day. Processing may take longer during promotions, holidays, severe weather, inventory shortages, or periods of unusually high demand.

Estimated Delivery Times

After dispatch, estimated delivery times are:

United States: 3–7 business days.
International destinations: 7–21 business days.

These estimates are not guaranteed delivery dates. Carrier disruption, weather, customs clearance, remote destinations, incorrect addresses, local postal delays, and other circumstances outside our reasonable control may affect delivery.

Shipping Confirmation and Tracking

When tracking is available, we will send a shipping confirmation. Tracking updates are controlled by the carrier and may take time to appear. A label-created notice does not always mean the parcel has been physically collected.

Unexpected Shipping Delays

We intend to ship within the stated processing period. If we learn that we cannot ship within the promised timeframe, we may provide a revised estimate and ask whether the customer agrees to the delay. If the customer does not agree, or if required by law, we will cancel and refund the unshipped merchandise.

International Orders, Customs, and Import Charges

International shipping is available only where shown at checkout. International customers are responsible for confirming that products may lawfully be imported, received, possessed, and used in the destination country.

Shipments may be subject to customs duties, import taxes, value-added tax, brokerage fees, inspection fees, or other government and carrier charges. Unless expressly collected at checkout, these charges are not included in product prices or shipping fees and are the recipient’s responsibility.

Colonial Natural Products does not control customs decisions or clearance times. We are not responsible for shipments delayed, refused, confiscated, destroyed, or returned by customs or another authority because of local restrictions, unpaid charges, or incomplete documentation attributable to the recipient.

Address Accuracy

Customers must provide the recipient’s full name, street address, apartment or unit number, city, state or province, postal code, country, and a valid telephone number where required. Contact us immediately if an address correction is needed. We cannot guarantee changes after processing begins.

Lost Packages

A parcel is not automatically considered lost because tracking pauses or an estimated delivery date passes. Contact support@colonialnaturalproducts.com with your order number if tracking shows no meaningful movement.

We may ask you to verify the address, check with household members or neighbors, inspect the delivery location, contact the local carrier office, and allow the carrier’s investigation period to pass. If the carrier confirms loss before delivery, we will review the order for replacement or refund.

Packages Marked Delivered

If tracking shows “delivered” but the parcel cannot be located, check mailboxes and delivery areas, ask household members, building staff, and neighbors, allow up to 48 hours for possible premature carrier scanning, and contact the carrier.

We will assist with a carrier inquiry where reasonably possible. A refund or replacement is not guaranteed when carrier records confirm delivery to the address entered at checkout, subject to applicable law.

Damaged Shipments

Report shipping damage within 7 calendar days after delivery. Send the order number, photographs of the product, outer and inner packaging, and shipping label to support@colonialnaturalproducts.com. Keep all contents and packaging until the review is complete.

Split Shipments

An order may arrive in more than one package. Separate tracking numbers may be issued. The customer will not be charged additional shipping merely because we choose to split an order.

Refused and Unclaimed Shipments

Customers are responsible for accepting or collecting deliveries and completing customs requirements. If a parcel is refused, abandoned, or returned as unclaimed, original shipping, return shipping, and non-recoverable customs charges may be deducted from any refund allowed under the Refund Policy and applicable law. Consumable products that cannot safely be restocked may not qualify for a product refund.

Contact Us

Colonial Natural Products
7569 Liberation Dr.
 Rancho Cucamonga, CA 91730
United States

Shipping support: support@colonialnaturalproducts.com
General inquiries: colonialnaturalproducts@gmail.com
Website: https://colonialnaturalproducts.com